Refund and Returns Policy

Unsatisfied with Your Purchase?

If your recent purchase doesn't meet your expectations or you feel disappointed, please contact our customer care team at [email protected]. We'll review your concern promptly and guide you through the next steps to resolve the issue effectively.

To streamline the process, kindly include a clear photograph showing the product and a brief explanation of your experience. These details help us serve you better and improve our product quality over time.

Note: Requests must be made within 14 days from the date your item was delivered. After this period, we are unable to process returns or exchanges.

Handling Defective or Faulty Products

If you receive a product that appears damaged or isn't functioning as promised, please reach out without delay. We stand behind our items and will take responsibility for issues caused by manufacturing errors or shipping mishaps.

Please provide detailed images highlighting the problem—such as cracks, missing parts, or operational failures—and our team will facilitate a replacement or repair. Usually, there’s no need to return the faulty appliance, which helps us reduce waste and support sustainable practices.

Please note: This warranty covers manufacturing defects only. It excludes:

• Accidental damage or mishandling
• Normal wear and aging of the product
• Fading caused by sun exposure or environmental conditions
• Modifications or repairs made after purchase

The 14-day window applies here as well. After this duration, full refunds or replacements won’t be available.

Shipment Delays & Lost Packages

If your order isn’t delivered within the expected timeframe, please contact us for speedy resolution. We’ll prioritize your case and help you decide whether a replacement or refund is appropriate.

Remember, claims must be submitted within 60 days of placing your order to allow us to track and verify the delivery. Beyond this period, we may have limited options based on tracking data.

Note: Refunds generally take 3–10 business days to process, depending on your banking provider or payment platform.

Processing Refunds & Reimbursements

Refunds are returned via your original payment method. Once issued, it might take a few additional days for funds to appear in your account, depending on your bank or card processor.

If you do not see your refund after this period, contact your bank or card issuer for assistance.